Custom knives that are made to order cannot be returned or exchanged. However, in the unlikely event that you are not happy with a knife, please contact me immediately and I will be more than happy to rectify any issues you might have as I strive for 100% customer satisfaction. Also, custom orders cannot be cancelled once I have started work on the knife. All custom orders must be paid for in full before I start work on your knife.
I have a 7 day return policy on all the knives I have in stock on the website, If you purchase a bespoke knife off the website and you are not 100% happy with it, please let me know straight away. When the knife is returned to me unused and in its original condition and packaging, I am happy to give you a refund minus the original shipping cost. The buyer is also responsible for the return shipping fees and insurance cost. Orders can be cancelled if I have not shipped your knife. A 10% cancellation fee will apply.
Please check your product immediately upon delivery for any damage that may have occurred during transit. It is up to you to contact me immediately regarding a damaged item and from there I will tell you the necessary steps to take. I insure all the knives I ship for there full value in the unlikely event they get damaged or lost during transit.